Frequently Asked Questions
Everything you need to know about Balkonic. From product details and scents to orders, payments, and customer care.
Orders & Shipping
Orders are processed within 24 hours. Delivery in the Netherlands & Belgium takes 1–3 business days. International shipping takes 5–10 business days depending on location.
Yes. From our headquarters in Amsterdam, we deliver worldwide through our trusted logistics partners.
Returns & Exchanges
You may return your order within 14 days of receipt. Products must be unused, unopened, and in their original packaging.
Simply reach out through our contact form or send us a WhatsApp message with your order number. Our Customer Care team will guide you through the process.